Documentation
Everything you need to get started and make the most of Master Label's intelligent temperature monitoring platform.
Secure
Enterprise-grade security
Fast
Real-time data updates
Scalable
Built to grow with you
Getting Started
Quick start guides and tutorials
API Reference
Complete API documentation
Integration Guides
Connect with third-party systems
FAQ
Common questions answered
Getting Started
Installation Guide
Master Label smart labels come pre-configured and ready to use. Follow these steps to get started:
- Unpack your Master Label smart labels and gateway device
- Connect the gateway to power and your network via Ethernet or Wi-Fi
- Wait for the gateway LED to turn solid green (approximately 2 minutes)
- Activate your labels by removing the protective tab
- Labels will automatically connect to the gateway within 30 seconds
First Setup
Access your Master Label dashboard to complete the initial configuration:
- Visit your organization's dashboard URL or download the mobile app
- Log in with your provided credentials
- Complete the setup wizard to configure alert thresholds
- Add team members and assign roles
- Configure notification preferences (email, SMS, push)
Dashboard Overview
The Master Label dashboard provides real-time visibility into all your monitored items:
- Live View: See temperature readings for all active labels in real-time
- Alerts: Immediate notifications when temperatures exceed safe thresholds
- History: Access complete temperature logs and compliance reports
- Analytics: Track trends and identify patterns in your operations
- Locations: Manage multiple sites and organize labels by location
Adding Your First Label
To start monitoring a new item:
- Navigate to "Labels" in the dashboard
- Click "Add New Label"
- Scan the QR code on your label or enter the label ID manually
- Assign a name and category to the item (e.g., "Walk-in Cooler #1")
- Set temperature thresholds for alerts
- Attach the label to your item and start monitoring
API Reference
Authentication
All API requests require authentication using an API key. Include your API key in the Authorization header:
Authorization: Bearer YOUR_API_KEYYou can generate API keys from your dashboard under Settings → API Keys.
API Endpoints
GET /api/v1/labels
Retrieve all labels in your organization
GET /api/v1/labels/:id/readings
Get temperature readings for a specific label
POST /api/v1/alerts
Create a new alert configuration
GET /api/v1/reports/export
Export compliance reports in PDF or CSV format
Webhooks
Configure webhooks to receive real-time notifications about temperature events:
- temperature.alert: Triggered when temperature exceeds thresholds
- label.offline: Fired when a label loses connection
- battery.low: Sent when label battery drops below 20%
- compliance.violation: Triggered for regulatory compliance issues
Rate Limits
API rate limits are applied per organization:
- Standard Plan: 1,000 requests per hour
- Professional Plan: 5,000 requests per hour
- Enterprise Plan: Custom limits based on needs
Integration Guides
ERP Integration
Master Label integrates seamlessly with major ERP systems:
- SAP: Use our certified SAP connector for real-time inventory sync
- Oracle NetSuite: Native integration available via SuiteApp
- Microsoft Dynamics: Connect through our Power Automate connector
- Custom ERP: Use our REST API for custom integrations
Webhook Setup
To configure webhooks:
- Go to Settings → Integrations → Webhooks
- Click "Add Webhook"
- Enter your endpoint URL
- Select the events you want to receive
- Configure authentication (optional but recommended)
- Test the webhook and save
SSO Configuration
Enterprise customers can enable single sign-on (SSO):
- SAML 2.0 support for enterprise identity providers
- Compatible with Okta, Azure AD, Google Workspace, and more
- Automatic user provisioning and de-provisioning
- Contact support to enable SSO for your organization
Data Export
Export your data in multiple formats:
- CSV: Compatible with Excel and other spreadsheet tools
- PDF: Professional compliance reports with charts and signatures
- JSON: Machine-readable format for system integrations
- Scheduled Exports: Automate daily, weekly, or monthly reports
Frequently Asked Questions
Billing Questions
How is pricing calculated?
Pricing is based on the number of active smart labels in your organization. Each label includes unlimited data storage, API access, and mobile app usage.
Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
Technical Questions
What is the battery life of smart labels?
Our smart labels have a battery life of up to 2 years with standard usage (15-minute reading intervals). Battery status is monitored and you'll receive alerts when replacement is needed.
What is the temperature accuracy?
Master Label sensors are accurate to ±0.5°C (±0.9°F) and are NIST-traceable, meeting FDA and HACCP requirements.
What is the communication range?
Labels can communicate up to 100 meters (330 feet) from the gateway in open space. Range may be reduced by walls and obstacles.
Account Questions
How many users can I add?
User limits depend on your plan. Standard plans include 5 users, Professional plans include 25 users, and Enterprise plans have unlimited users.
Can I manage multiple locations?
Yes, you can manage unlimited locations from a single account. Each location can have its own users, alert settings, and reports.
Troubleshooting
My label shows as offline. What should I do?
First, check that your gateway is powered on and connected to the network. If the gateway is online, try moving the label closer to the gateway. If issues persist, contact support.
I'm not receiving alerts. How do I fix this?
Verify your notification settings in the dashboard under Settings → Notifications. Check that your contact information is correct and that you've set appropriate alert thresholds.
Need More Help?
Our support team is available 24/7 to help you get the most out of Master Label.